This Privacy Policy clearly explains how your personal data is collected, stored, used, and protected. At vg999, your privacy is always our top priority.
All your data is protected by 256-bit SSL encryption. No one can read or intercept your data during transmission.
Vg999 never sells your personal data to third parties. Your information is used solely to provide you with our services.
Your information is stored on dedicated servers protected by internationally compliant firewall and cybersecurity technology.
You can view, correct, or request deletion of your data at any time. Your information is entirely in your hands.
Identity verification documents are stored in an encrypted vault and can only be accessed by authorized staff when necessary.
You have full control over which notifications and marketing messages you receive. You can unsubscribe at any time.
Vg999 (referred to herein as "we", "the platform", or "vg999") is a trusted online gaming and Sports Betting platform in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.
By using vg999's website, mobile app, or any of its services, you are deemed to have accepted the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using the platform.
Our Core Commitment: Your privacy is not just a legal obligation for us — it is an ethical responsibility. vg999 manages your information with full transparency and never abuses your trust.
This policy applies to:
Vg999 only collects information that is necessary to provide you with the best gaming experience and to maintain platform security. Details are outlined below:
Information you provide when registering or using the platform:
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full Name | At Registration | Account Identity Verification |
| Email Address | Registration & Communication | Account Access & Notifications |
| Mobile Number | At Registration & Payment | OTP Verification & Support |
| Date of Birth | At Registration | Age Verification (18+) |
| NID/Passport Information | For KYC Verification | Identity & Address Verification |
| Payment Information | Transaction Time | Deposit & Withdrawal Processing |
The following information is collected automatically while you use the platform:
We never store your password in plain text. All passwords are encrypted using bcrypt hashing.
Vg999 uses your information only for the purposes listed below. We never use your data beyond what has been expressly authorized.
Important: You can unsubscribe from marketing emails at any time. However, essential account notifications — such as transaction and security alerts — cannot be turned off.
Vg999 never sells your personal information. However, limited data may be shared in specific circumstances:
All third-party partners are contractually bound to uphold our privacy standards and may only use your data for specified purposes.
Vg999 uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience.
You can disable non-essential cookies through your browser settings, though some features may become limited.
Vg999 retains your data only for as long as necessary. Once the retention period expires, your data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Account Information | 5 years after account closure |
| Transaction Records | 7 Years (Legal Obligation) |
| KYC Documents | 5 years after account closure |
| Session Logs | 90 Days |
| Support Conversations | 2 Years |
| Marketing Preferences | Until unsubscribed |
You have important rights over your data, and vg999 fully respects each of them.
You can request to see what data we hold about you.
You may request corrections to any inaccurate or outdated information.
In certain circumstances, you may request that your data be deleted.
You can request that data processing be temporarily restricted for specific reasons.
The ability to download your data in a machine-readable format.
You can object to the use of your data for specific purposes.
How to Exercise Your Rights: To exercise any of your rights support@vg999.wsto send us an email. We will respond within 30 days.
Vg999 is fully committed to protecting minors (under 18). Our platform is not intended for minors, and we never knowingly collect data from them.
If you believe a minor is using our platform, please contact us support@vg999.wsto notify us.
Vg999 uses multiple layers of internationally recognized security standards to protect your data. Our security team is active 24/7.
Your Responsibilities: Never share your password with anyone. If you notice any suspicious activity, let us know immediately.
Vg999 reserves the right to modify or update this Privacy Policy as needed. For any significant changes, we will:
Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend visiting this page regularly to stay informed.
Current Version: This Privacy Policy is effective from January 2026. To view a previous version, support@vg999.wsto get in touch.
For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team:
Our customer support team is available 24/7, every day of the week. Support is available in Bengali.